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Grievance redressal

If something has gone wrong and normal support has not fixed it, this is the formal route. Published in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Escalation route
Step 01

Customer support

Answered within 1 working day

Start here. Most problems — a delayed consignment, a wrong line, a damaged tile, a refund that has not landed — are resolved at this stage without any escalation. Quote your order reference.

Contact support
Step 02

Grievance officer

Acknowledged within 48 hours

If support has not resolved it, or you are not satisfied with the outcome, write to the grievance officer named below. Your complaint is acknowledged within 48 hours and resolved within one month of receipt.

Email the officer
Step 03

Consumer forum

If still unresolved

If the matter remains unresolved after the grievance officer has responded, you may approach the National Consumer Helpline or the appropriate consumer disputes redressal commission under the Consumer Protection Act, 2019.

Grievance officer

Published under Rule 3(2), IT Rules 2021
Name Rahul Kumar Ram
Company FORPONT ECOMMERCE PRIVATE LIMITED
Email grievance@forrpont.com
Telephone 9576679748
Postal address C/O Somani Devi, Nariar Road, Nariar, Saharsa, Bihar - 852201
Working hours Monday to Saturday, 9:30 – 18:30 IST
GSTIN 10AAHCF0962G1Z2

What to include

A complete complaint is resolved far faster. Please give us:

  • Order reference from your confirmation email
  • Your name and mobile number as given on the order
  • What went wrong, in plain terms, with dates
  • Photographs where the complaint concerns damage, shortage or the wrong material
  • Any earlier correspondence with support on the same matter
  • What outcome you want — replacement, refund, or something else

Our commitment

  • Acknowledgement within 48 hours of receiving your complaint
  • Resolution within one month of receipt, as required under the IT Rules, 2021
  • A named person handling it, not a ticket queue
  • A written outcome explaining the decision and the reasoning
  • Refunds within 7–10 business days of approval, per the refund policy

Governing law: India · Jurisdiction: the competent courts in India · Last updated July 2026

Also useful

Before escalating, it is worth checking whether the answer is already published — order status, delivery timelines and refund windows are all documented.

Track your order Refund policy Delivery policy Questions