Ordering, delivery to site, returns, specifications, quantity pricing and GST. If your question is not here, ask us — we would rather answer it than have you guess.
No. Build your order list, enter the delivery address at checkout and pay. Your list is stored on the device you are using, so you can price a whole room over a few days before committing.
Where the manufacturer supplies a coverage figure — square metres per box for tile, square feet per litre for paint — it appears in the specification table on the product page. Divide your area by that figure and add roughly 10% for cuts, breakage and touch-ups.
If you are unsure, send us the room dimensions and we will work it out with you. That is a free and very ordinary thing to ask.
Yes, as long as it has not been dispatched. Contact us with the order reference as quickly as you can. Once a consignment leaves the yard it has to be handled as a return instead. Full detail is on the refund and cancellation policy.
Often, yes. We hold a working catalogue rather than everything that exists. Tell us the product, brand or specification and we will confirm whether we can source it and how long it would take.
Confirmed orders are dispatched within 24 hours. Estimated delivery is 5-9 business days anywhere in India from the date of dispatch.
Delivery is included in the price shown. There is no separate shipping line at checkout and no minimum order value to unlock it. Remote and hill pincodes can take a few days longer; we will tell you if that applies to yours.
Smaller consignments — fittings, paint, hardware, lighting — are delivered to the door. Heavy or bulk material such as cement, tile pallets, sanitaryware and structural steel is normally delivered kerbside, at the nearest point the vehicle can safely reach.
Please arrange labour on site for offloading heavy consignments. The driver is not able to carry material up stairs or into the building.
For single orders we dispatch immediately and cannot hold a courier to a specific date. For larger orders we can stage delivery to match your site programme — mention it when you place the order, or ask for a quantity quote and we will plan the phases with you.
We deliver across India. There is a pincode check on every product page and again at checkout. If a pincode is not serviceable for a particular heavy line we will tell you before taking payment, not after.
Use the order tracking page with the reference from your confirmation email. Once the consignment is dispatched, the courier name and AWB number appear there too.
Unused material in its original, unopened packaging can be returned within 7 days of delivery. Send us the order reference and we will arrange collection or tell you where to send it.
Some things cannot be returned once produced or opened, for the obvious reasons:
Inspect the consignment when it arrives and note any visible damage on the delivery docket before signing. That one line makes a claim straightforward.
Then report it to us within 48 hours with photographs of the damage and of the outer packaging. We replace or refund in full — including breakage on tile and sanitaryware, which is exactly what the packing standard exists for.
Tiles and paint vary between production batches — that is normal in manufacturing, not a defect. We pull everything in a single order from one batch wherever stock allows.
If you are buying in phases, tell us at the first order and we will reserve the batch for the length of the job. Ordering the same product months apart without reserving it is the usual cause of a mismatch.
They are read directly out of the manufacturer's own product description and presented as a specification table with selectable options, rather than left as a wall of text. Size, thickness, finish, colour, grade, capacity and pack quantity all get pulled out where they are supplied.
Where a manufacturer has not given a figure, the page says so instead of inventing one. Ask us and we will confirm it before you order.
Where a line carries an IS mark, a grade such as OPC 53 or PPC, or another certification, it is printed in the specification table on that product's page. If a certification matters to your approval process, confirm it with us in writing before ordering and we will send what we hold.
Not exactly. Screens vary, and so does material under different light. For anything where shade is critical — floor tile across a large area, a full wall of paint — order a single unit or a sample first and look at it on site, in daylight and under your own lighting, before committing to the full quantity.
Yes, and it works differently from a single order. Send us the scope — a bill of quantities, a room schedule, or just a list — and we will price the whole thing together rather than line by line.
On a trade order we can also:
Send us the scope and we will come back with a schedule of rates.
No. One bag of cement is a perfectly good order and delivery is still included. Quantity pricing simply becomes available once the volume justifies it.
UPI from any app — Google Pay, PhonePe, Paytm, BHIM and the rest — or cash on delivery. UPI payments go through a secure gateway; we never see or store your card or UPI credentials.
Every price shown is inclusive of GST. The GST component is broken out at checkout, on your confirmation and on the tax invoice, so it goes straight into your books or your client's bill.
Our GSTIN is 10AAHCF0962G1Z2.
Once a return is received and checked, or a damage claim is approved, the refund is issued to the original payment method within 7–10 business days. Cash on delivery orders are refunded by bank transfer to an account you nominate. See the refund policy for the full timeline.
FORPONT ECOMMERCE PRIVATE LIMITED is registered at C/O Somani Devi, Nariar Road, Nariar, Saharsa, Bihar - 852201, and supplies across India.
GSTIN: 10AAHCF0962G1Z2.
Full registered particulars are on the about page.
Start with customer support — most things are sorted there within a working day. If it is not resolved to your satisfaction, escalate it through the grievance officer, whose details are published as required under the IT Rules, 2021.
Ask us directly. Specification questions are welcome and cost nothing — it is far better than ordering the wrong thing and sending it back.